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Student Complaints - Guidance to SUs on industrial action and compensation

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Tuesday 20 March 2018, 12:06

When the strike action was announced, a number of students’ unions asked for guidance about handling complaints from students, who would seek redress for the loss of teaching and other services during industrial action. Our initial advice was to ensure that students were aware of how the action was affecting them and to consider the action in terms of mitigation should it impact their results.

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