This year's OIA Annual Report highlights a record number of complaints - 1,341. Of this, 51 were found to be Justified and 118 Partly Justified. This year's total financial settlement for complaintants was £173,959. The OIA also highlight two universities, the University of Southampton and the University of Westminster, for poor compliance with the OIA.
Aaron Porter said: "In an environment where students are paying higher fees and will therefore raise expectations, they need to know which institutions stick to the rules. Faced with increasing competition to recruit students, many universities are being tempted to make grander and grander claims. They need to improve their offer, but they need to be honest in what they promise."
You can read the full report here: http://www.oiahe.org.uk/downloads/OIA_annual_report_2010.pdf